Access Denied
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PRE-SALE ACCESS
I WANT ACCESS TO PRE-SALE TICKETS FOR THE BEARS IN TREES TOUR HOW DO I DO THIS?
You need to have pre-ordered ‘How to Build an Ocean: Instructions’, through the Bears in Trees official store before 23:59pm UK time on Sunday 28th January 2024. .
Or
You need to have registered, via the No Purchase Necessary form, before before 23:59pm UK time on Sunday 28th January 2024.
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WHEN WILL I GET MY ACCESS LINK?
If you purchased an album, or registered via the form, you will receive an email, at 9am on Monday 29th January 2024, containing your pre-sale link to the ticket store.
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WHEN DOES THE TICKET PRE-SALE OPEN?
Tickets will be available on these links from 10am on Monday 29th May 2024 until 10am on Wednesday 31st January 2024.
Access does not guarantee you tickets; it guarantees your eligibility to access the ticket sale. Please note, due to high demand tickets are extremely limited.
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I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY LINK YET, WHY?
You should receive your code at 9am on Monday 29th January 2024, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this link, please contact our support team here: https://contact-us.sandbag-helpdesk.com/support/home
Please quote your email address, full name and order number reference.
The link, along with further details will be sent to the email address that you used when making your album purchase.
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I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE A LINK?
In order to qualify for the ticket presale you need to order directly from the Official Store.
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